BUSBIS 1665 - IMPROVING THE USER EXPERIENCE

Minimum Credits: 3
Maximum Credits: 3
While many organizations have outsourced the design of production systems, there is still a need to provide high quality specifications for those systems. In addition, the Internet and e-commerce explosion of the late 1990s has created an even wider need to design corporate websites and apps. Designers and developers should take into account what we know about human factors engineering to improve the user experience (UX). This course focuses on how to gather requirements, achieve a usable first draft, and test and improve that draft. A half-dozen course projects include usability critiques, assessments of users' difficulties in understanding systems, and designs of forms, screen layouts, and icons. A running major project in four parts provides a usability critique of a website or app, followed by empirical tests of usability, followed by suggestions for improvement, and finally, empirical tests of prototype screens (using an easy tool) that would implement improvements. A final presentation is a summary of all four stages that is intended to convince management to provide funds to make the changes.
Academic Career: Undergraduate
Course Component: Lecture
Grade Component: Letter Grade

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